FAQs

Shipping & Delivery You Can Count On 📦

Every Krato order represents someone's commitment to getting stronger, healthier, and more consistent. We treat every package with the same care and attention we'd want for our own.

📦 Order Processing

Once you place your order, our team gets to work preparing it for shipment.

  • Processing time: 3–5 business days
  • Every order is inspected and packed with care before it leaves our facility
  • Tracking details are sent the moment your order ships

Quality matters at every stage, right down to how your order shows up.

🚚 Estimated Delivery Times

🇺🇸 United States

  • Estimated delivery: 15–20 business days after processing

🌍 International Orders

  • Estimated delivery: 15–30 business days after processing

Delivery windows can shift due to customs, carrier delays, weather, holidays, or high seasonal demand.

🔎 Track Your Order

As soon as your package ships, you'll get a confirmation email with your tracking number and a link to follow along. Check in anytime to see exactly where your order is on its way to you.

✏️ Changes & Cancellations

Need to adjust something? Reach out within 24 hours of ordering if you'd like to:

  • Cancel your order
  • Update your shipping address
  • Correct any order details

Once an order enters processing or ships, changes may no longer be possible.

📧 support@krato.com

📬 Delivery Tips

Double-check your shipping details at checkout to make sure everything's correct. Most carriers will attempt delivery more than once before sending a package back, so keep an eye on your tracking and make arrangements if needed.

💙 Damaged or Incorrect Orders

If your order arrives damaged or you get the wrong item, we'll sort it out. Just send us:

  • Your order number
  • Clear photos of the package and product
  • A quick description of the issue

Our team will review it and arrange a replacement as soon as possible when applicable.

📧 support@krato.com

🤝 Support That's Always On

Questions before or after your order? Our support team is available 7 days a week to help with:

  • Order updates
  • Shipping questions
  • Product information
  • General inquiries
  • Wholesale opportunities

📧 support@krato.com
⏳ Typical response time: Within 24 hours